How to Reach Your Digital Transformation With Managed IT Solutions
We hear many stories of how companies in the midst of a digital transformation are changing their business models. They may even have an executive strategy session or a series of sessions in order to identify all places in the organization where there should be digital improvements. They may even have vigorous debates about the best ways to eliminate legacy systems that are not bringing the company into the present digital age. A company’s leaders are painfully aware that a digital transformation is a journey that must include leveraging their current IT capabilities to keep up with consumer demands. Going fully digital creates a great deal of pressure on any executive team, and one of the biggest reasons is because of the high costs associated with adopting new technologies so as to complete the total transformation.
What is a Digital Transformation?
According to D!gitalist Magazine, “In this journey, companies must modernize old and inflexible systems of record while leveraging products like an in-memory computing platform to access existing data in ways that weren’t previously possible.” In the IT firm, this includes modernizing software solutions that their technical personnel use to manage their projects, to develop new applications for clients, and to monitor data infrastructure systems of all client organizations. An IT firm can be most efficient if it can adapt a new computing network with widespread compatibility with most or all client systems or at least use its own software developers to write code so that different systems can exchange data when needed.
Where is Your Firm in the Digital Transformation Journey?
We wonder if leaders of IT firms have stopped to ask whether their organization has accomplished the digital transformation or if they’ve even begun the transformative process. This would require a full SWOT analysis, which includes asking tough questions such as these:
1. Do we have the capability to manage client data applications in a secure manner?
2. Do we communicate in ways that will move new software projects to completion in a timely manner?
3. Do we use innovative ways to test applications that we currently have under development so that they will meet or exceed consumer expectations upon reaching the market?
These questions have the potential to keep managers of any IT firm up late at night because there are no hard-and-fast answers. As soon as you adopt one platform to serve specific clients’ needs, another platform will emerge and get adopted by one or more competitors. Their solution typically promises to do things better, faster, or in a safer way. In reality, businesses cannot change fast enough to satisfy many consumer demands of 2018. In the manufacturing industry, for example, the solution has been greater use of business process automation, especially the use of robots to perform numerous tasks that humans used to do. In other industries, especially the IT sector, the focus has been more on companies building more complex data infrastructure. Each IT firm needs at least one IT technician to manage hundreds of computer workstations singlehandedly. We know that highly-trained technicians can do this through the use of remote server technology and software that monitors the performance of every workstation on the network. Technicians working for companies that have already completed their digital transformation will be able to prioritize their tasks based on hardware and software alerts, usually because there is an intelligent robot flagging the work that is of the highest priority.
Aggressive Business Growth Comes From Augmented Roles for a Firm’s CIO and IT Team
A recent post on CIO.com explains why it’s important to give a larger role to the chief information officer (CIO) in any firm. “According to a recent Gartner survey, 59 percent of organizations are already gathering information to build an artificial intelligence (AI) strategy, while the rest have made progress in piloting or adopting AI solutions. As ever-smarter and faster machines begin to transform industries and impact society, it’s natural for organizations to wonder where artificial intelligence (AI) fits into their business plans, and what (or who) it will displace.”
We know that not every IT organization or company with a high density of computing personnel will have its own CIO or will take the time to evaluate its current position along the journey towards digital transformation. However, we believe that IT companies can achieve more aggressive growth milestones if they study the best uses of AI and then tie their upcoming investments in new technologies closely with potential AI applications. We also identify a word of caution here. It’s not enough to say that your firm will plan and execute greater use of robots to improve internal business processes and to better manage those of your clients. In order to ensure that your firm grows at a faster pace, your best bet is to decide how to include robots at strategic points. There will be more affordable adoptions of IT infrastructure that your company can make to achieve complete business process automation. For example, there will be temporary uses of software tools and external platforms that will help your company bridge the gap from current IT capabilities to future IT capabilities.
Dare to Be Different
We have ideas that can help firms within our industry make better use of IT personnel for a wide variety of business applications. When you will augment your IT staff or outsource to a partner with the appropriate personnel to complete a digital transformation, expect that cost will be a huge factor. Most businesses are downsizing their existing customer-facing operations, including sales, marketing, production, and service, so they can concentrate more personnel on supporting their digital business model. This means, unfortunately, that some positions a company used to maintain for decades are now redundant and that some jobs they desperately need in the moment are hard to fill. We want to help you make a digital transformation without creating too much stress on your existing workforce and in ways that will help the people soon to be hired by your company feel like they can successfully join the new culture. Aggressive growth can happen if you achieve a clear understanding of the present market and plan how your organization must evolve in the near future. For details, please contact us.