Modern business communication goes above and beyond email and phone calls, and your small business’ CRM is at the center of this. No matter what communication channel you use, your CRM should be intimately involved in all client interactions. When a client contacts you through live chat, the CRM can and should be there. When a client is called by your sales team, the CRM can be there. The same applies when your business upgrades to a new VOIP communication suite. Continue Reading
Businesses have always been good at putting the tools at hand to good use. The more creatively you can think of your tool kit, the more you can accomplish. With the introduction of VOIP business plans and cloud communication platforms, that tool kit just got a lot more diverse.
No doubt, it’s time to start brainstorming not just how we can replace TelCo phone systems with the new software-stackable solution, but also creative ways to put VOIP’s capabilities to even greater use. Continue Reading
Video conferencing is the wave of the future. In fact, the business world is so eager for video conferencing to become the primary form of communication that we’ve been fantasizing about it in sci-fi for decades before the technology was ready. So it’s no surprise that most quality business-suite VOIP packages include a section of features dedicated to video calls, video conferencing, and video telecommuting. Continue Reading
For many offices and growing businesses, the idea of switching to VOIP phones can seem like a pretty big commitment. Even if VOIP is everything you’ve dreamed of and will cut the costs of wired TelCo office phones, there’s still a degree of uncertainty. You can’t help but wonder what you will do if something goes wrong with the VOIP system after you’ve already removed all your existing office phones. Will employees be forced to use personal cellphones? Will clients be lost because they can’t get in touch?
As experienced VOIP technicians, we’re familiar with all of these fears, because we assuage them on a regular basis. Upgrading to VOIP is a smooth and easy process. But you also don’t have to put all your eggs in one basket right away. For any business that wants to take the communication migration to the cloud with a little caution, we have exactly the right solution ready and waiting. Continue Reading
Office phone systems have changed drastically over the past decade. The old-style TDM phone systems are impossible to get and hard even to maintain. The up-to-date office uses VoIP. This leaves your business with an important choice, though: Will you keep your own hardware on the premises or use a hosting service? The right answer depends on the size and needs of your business. Continue Reading