In the last four months, the Zoom userbase has exploded from 10 million to 200 million users. With some of the biggest companies and government organizations in the world using zoom, and countless smaller businesses, the temptation for hackers has been just too much. This once-consumer-focused platform has been the target of some serious hacking. Continue Reading
At BWS Technologies, we are looking at a global workforce that has been forced by COVID-19’s threat to a new focus on working at home (WAH). This novel virus started in China, and, as of late March 2020, has impacted more than 189 countries and territories. There is no disputing the need for social isolation, and there is a need for public and private workforces to be innovative without decreasing productivity. Continue Reading
Modern business communication goes above and beyond email and phone calls, and your small business’ CRM is at the center of this. No matter what communication channel you use, your CRM should be intimately involved in all client interactions. When a client contacts you through live chat, the CRM can and should be there. When a client is called by your sales team, the CRM can be there. The same applies when your business upgrades to a new VOIP communication suite. Continue Reading
Businesses have always been good at putting the tools at hand to good use. The more creatively you can think of your tool kit, the more you can accomplish. With the introduction of VOIP business plans and cloud communication platforms, that tool kit just got a lot more diverse.
No doubt, it’s time to start brainstorming not just how we can replace TelCo phone systems with the new software-stackable solution, but also creative ways to put VOIP’s capabilities to even greater use. Continue Reading
For many offices and growing businesses, the idea of switching to VOIP phones can seem like a pretty big commitment. Even if VOIP is everything you’ve dreamed of and will cut the costs of wired TelCo office phones, there’s still a degree of uncertainty. You can’t help but wonder what you will do if something goes wrong with the VOIP system after you’ve already removed all your existing office phones. Will employees be forced to use personal cellphones? Will clients be lost because they can’t get in touch?
As experienced VOIP technicians, we’re familiar with all of these fears, because we assuage them on a regular basis. Upgrading to VOIP is a smooth and easy process. But you also don’t have to put all your eggs in one basket right away. For any business that wants to take the communication migration to the cloud with a little caution, we have exactly the right solution ready and waiting. Continue Reading
Apple released iOS 11, its newest version of the mobile operating system powering iPhones and iPads last month. And as is the case every time such a major update happens, countless Apple device users users are facing a decision on whether or not to download it, not knowing what to expect.
The newest iteration has some potentially major changes in stock, depending on how you use your mobile device. So whether you’re already completed the update or are still considering it, here are 10 features that are new to iOS 11 for your consideration. Continue Reading
Make a big two-dimensional matrix–people on one axis and process on another. That’s a map of your company, with a product arrow popping out of the output window. When Six Sigma looks at organization, they see the three elements of a company’s quality system, people, process and product. They call it, “The 3P Approach to Quality.” Quality efforts should cast a cold, detached eye on each of these three elements to gain an overall performance improvement. Continue Reading
Despite all the publicity for Windows 10, many people are still using earlier versions of Windows. If your computer is more than a couple of years old, you may still be using Windows 7, 8, or another version. Upgrading isn’t difficult, but many people simply haven’t bothered. There are, however, quite a few advantages to using the latest version of Windows. Here are 7 reasons why it’s a good idea to upgrade to Windows 10. Continue Reading
We all know about the classic USB connector, called Standard A or USB-A. We know that no matter which way we turn it, it will be upside down the first time we try to plug it in. Now it’s giving way to USB-C, which has no wrong orientation. Whichever way it’s turned works. The cable uses the same connector at both ends, so you don’t have to hunt for one that matches the device at the other end, the way you do with USB-A. Continue Reading
Apple released their original watches back in April of 2015. Though experts were uncertain how the market would respond to them, they quickly became a financial success, moving over four million units not long after launch. The new 2016 release splits the Apple Watch up into two different models: Series 1 and Series 2. Continue Reading