Choosing the right phone system for your business is an important decision for any business owner or CTO. Your phone system not only connects your team desk-to-desk, it also defines your possible workflow by shaping how employees contact each other – and how customers can contact your team. Riding the cutting edge of business communication is VOIP, or Voice Over Internet Protocol, the software solution to business phones. Continue Reading
What happens when the power goes out in your office or, worse, if a power surge occurs in your office circuits? Most offices are far less prepared for the risks of failed electrical safety than they realize. This is because we tend to assume our office and home electrical systems are absolutely safe. After all, they must be to pass code during the building and maintenance process, right? Continue Reading
Christmas has always been a time of gifting loved ones with something they really need and will love to use. In the last few decades, that means tech. We gift laptops, phones, tablets, and the latest craze in smart home devices. We gift remote-control toys, light sculptures, and DIY robot kits. Everything that’s not a computer or a phone comes with its own mobile app. Christmas has become a tech holiday in many families, with loved ones in every generation enjoying new tech on the big day. Continue Reading
In the last four months, the Zoom userbase has exploded from 10 million to 200 million users. With some of the biggest companies and government organizations in the world using zoom, and countless smaller businesses, the temptation for hackers has been just too much. This once-consumer-focused platform has been the target of some serious hacking. Continue Reading
At BWS Technologies, we are looking at a global workforce that has been forced by COVID-19’s threat to a new focus on working at home (WAH). This novel virus started in China, and, as of late March 2020, has impacted more than 189 countries and territories. There is no disputing the need for social isolation, and there is a need for public and private workforces to be innovative without decreasing productivity. Continue Reading
Modern business communication goes above and beyond email and phone calls, and your small business’ CRM is at the center of this. No matter what communication channel you use, your CRM should be intimately involved in all client interactions. When a client contacts you through live chat, the CRM can and should be there. When a client is called by your sales team, the CRM can be there. The same applies when your business upgrades to a new VOIP communication suite. Continue Reading
Businesses have always been good at putting the tools at hand to good use. The more creatively you can think of your tool kit, the more you can accomplish. With the introduction of VOIP business plans and cloud communication platforms, that tool kit just got a lot more diverse.
No doubt, it’s time to start brainstorming not just how we can replace TelCo phone systems with the new software-stackable solution, but also creative ways to put VOIP’s capabilities to even greater use. Continue Reading
For many offices and growing businesses, the idea of switching to VOIP phones can seem like a pretty big commitment. Even if VOIP is everything you’ve dreamed of and will cut the costs of wired TelCo office phones, there’s still a degree of uncertainty. You can’t help but wonder what you will do if something goes wrong with the VOIP system after you’ve already removed all your existing office phones. Will employees be forced to use personal cellphones? Will clients be lost because they can’t get in touch?
As experienced VOIP technicians, we’re familiar with all of these fears, because we assuage them on a regular basis. Upgrading to VOIP is a smooth and easy process. But you also don’t have to put all your eggs in one basket right away. For any business that wants to take the communication migration to the cloud with a little caution, we have exactly the right solution ready and waiting. Continue Reading
Apple released iOS 11, its newest version of the mobile operating system powering iPhones and iPads last month. And as is the case every time such a major update happens, countless Apple device users users are facing a decision on whether or not to download it, not knowing what to expect.
The newest iteration has some potentially major changes in stock, depending on how you use your mobile device. So whether you’re already completed the update or are still considering it, here are 10 features that are new to iOS 11 for your consideration. Continue Reading
Make a big two-dimensional matrix–people on one axis and process on another. That’s a map of your company, with a product arrow popping out of the output window. When Six Sigma looks at organization, they see the three elements of a company’s quality system, people, process and product. They call it, “The 3P Approach to Quality.” Quality efforts should cast a cold, detached eye on each of these three elements to gain an overall performance improvement. Continue Reading