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Category Archives for "Managed IT"

How Can Non-Tech Companies Continue to Thrive in a Tech-Oriented World?

When the 90’s ushered us into the digital age, cutting-edge businesses began making websites and building their digital presence. However, only in the last ten years has it become absolutely necessary for every business, no matter how non-tech, to be fully ‘digitally transformed’. What this means is that your business needs a well-made website, an interactive mobile app, online customer service, and a suite of software that supports your industry functions. Even if you are a small brick-and-mortar business with a local-only customer base, society has changed. Foot traffic and street signs are no longer the primary way people choose a business and phone lines aren’t even the leading form of customer contact anymore. Instead, your customers are using search engines and mobile apps to find the venues and services they want, they check online reviews, they investigate a business’s website, and they might even reach out through live chat, text, or email before making their decision. Continue Reading

5 Reasons Managed IT Goes Above and Beyond Break-Fix Services

When a company decides to outsource their IT services, there are always a few decisions to make. Whether or not to hire someone local or a larger fully-remote service, how much service your company needs, and how much interaction you’d like with your external IT team. Some companies with very few computers or need for innovation may find that basic emergency break-fix services are sufficient but in the modern age when most companies have a website, app, and software suite, it’s best to go for complete managed IT. How is this different from a break-fix package? Managed IT services take pride in their ability to provide technical support above and beyond the basics, working with companies rather than simply working for them when something goes wrong. Here are the five primary reasons why a high quality managed IT service offers much more than break-fix solutions. Continue Reading