For many offices and growing businesses, the idea of switching to VOIP phones can seem like a pretty big commitment. Even if VOIP is everything you’ve dreamed of and will cut the costs of wired TelCo office phones, there’s still a degree of uncertainty. You can’t help but wonder what you will do if something goes wrong with the VOIP system after you’ve already removed all your existing office phones. Will employees be forced to use personal cellphones? Will clients be lost because they can’t get in touch?
As experienced VOIP technicians, we’re familiar with all of these fears, because we assuage them on a regular basis. Upgrading to VOIP is a smooth and easy process. But you also don’t have to put all your eggs in one basket right away. For any business that wants to take the communication migration to the cloud with a little caution, we have exactly the right solution ready and waiting. Continue Reading
We hear many stories of how companies in the midst of a digital transformation are changing their business models. They may even have an executive strategy session or a series of sessions in order to identify all places in the organization where there should be digital improvements. They may even have vigorous debates about the best ways to eliminate legacy systems that are not bringing the company into the present digital age. A company’s leaders are painfully aware that a digital transformation is a journey that must include leveraging their current IT capabilities to keep up with consumer demands. Going fully digital creates a great deal of pressure on any executive team, and one of the biggest reasons is because of the high costs associated with adopting new technologies so as to complete the total transformation. Continue Reading
When the 90’s ushered us into the digital age, cutting-edge businesses began making websites and building their digital presence. However, only in the last ten years has it become absolutely necessary for every business, no matter how non-tech, to be fully ‘digitally transformed’. What this means is that your business needs a well-made website, an interactive mobile app, online customer service, and a suite of software that supports your industry functions. Even if you are a small brick-and-mortar business with a local-only customer base, society has changed. Foot traffic and street signs are no longer the primary way people choose a business and phone lines aren’t even the leading form of customer contact anymore. Instead, your customers are using search engines and mobile apps to find the venues and services they want, they check online reviews, they investigate a business’s website, and they might even reach out through live chat, text, or email before making their decision. Continue Reading
When a company decides to outsource their IT services, there are always a few decisions to make. Whether or not to hire someone local or a larger fully-remote service, how much service your company needs, and how much interaction you’d like with your external IT team. Some companies with very few computers or need for innovation may find that basic emergency break-fix services are sufficient but in the modern age when most companies have a website, app, and software suite, it’s best to go for complete managed IT. How is this different from a break-fix package? Managed IT services take pride in their ability to provide technical support above and beyond the basics, working with companies rather than simply working for them when something goes wrong. Here are the five primary reasons why a high quality managed IT service offers much more than break-fix solutions. Continue Reading