Modern business communication goes above and beyond email and phone calls, and your small business’ CRM is at the center of this. No matter what communication channel you use, your CRM should be intimately involved in all client interactions. When a client contacts you through live chat, the CRM can and should be there. When a client is called by your sales team, the CRM can be there. The same applies when your business upgrades to a new VOIP communication suite. Continue Reading
With its release of the “Windows 10” computer operating system in July 2015, Microsoft made bold, sweeping claims for its security features. After four years of “builds” that have extended the Windows 10 series, with some 900 million users, today, those security features have to say the least undergone sustained and varied test in practice.
There have been continual modifications and patches, of course, including a recent one that embarrassed the company by seeming, when installed, to disable a key Windows 10 security feature. Continue Reading
Modern businesses are now aware that employee participation is essential for cybersecurity. No matter how good your firewall and security procedures are, your company system can only protect each person and computer to the extent that they keep the security doors shut. If an employee answers one phishing email or opens one malicious link, they could put your entire secured business network at risk.
Businesses have always been good at putting the tools at hand to good use. The more creatively you can think of your tool kit, the more you can accomplish. With the introduction of VOIP business plans and cloud communication platforms, that tool kit just got a lot more diverse.
No doubt, it’s time to start brainstorming not just how we can replace TelCo phone systems with the new software-stackable solution, but also creative ways to put VOIP’s capabilities to even greater use. Continue Reading